Terms and Conditions

Membership Overview

Your membership and participation in the programs offered by Trybe Pilates Pty Ltd (“Provider”) are conditional upon your agreement to these terms and conditions.

Membership includes:

  • Pilates classes, including reformer and mat Pilates;
  • Pilates-based rehabilitation sessions;
  • Complementary services such as stretching and flexibility training; and/or
  • Strength and conditioning sessions related to Pilates.

Participation involves:

  • Pilates exercises and related physical activities;
  • Strenuous physical activity such as muscle strength and endurance training, cardiovascular conditioning, and other Pilates-based fitness activities;
  • Use of Pilates and fitness equipment, including but not limited to reformers, resistance bands, and other Pilates-related apparatus.

Eligibility

Membership is only open to persons under the age of 18 years with the consent of their parent or legal guardian.

Weekly Membership Terms

All memberships are ongoing and charged weekly via Stripe until cancelled in accordance with these terms.

Minimum Term:

  • All weekly memberships have a minimum term of 8 weeks from the date of first payment

  • Memberships cannot be cancelled or transferred during the minimum term period

Cancellation

  • After the 8-week minimum term, members may cancel by providing 4 weeks written notice to hello@trybepilates.com.au
  • Membership remains active and usable during the notice period
  • No refunds will be issued for the notice period

Pause Policy

  • Members may pause their membership for a maximum of 2 weeks per pause period
  • Pauses are permitted no more than once per 3-month period
  • 7 days written notice is required prior to a pause commencing
  • Memberships cannot be paused during the minimum 8-week term
  • Pauses cannot be applied retrospectively

Payment

  • Fees are debited weekly via Stripe on the same day each week
  • If a payment fails, you will be notified by email and have 3 days to remedy the default
  • If no action is taken within 3 days, a $10 dishonour fee will be charged per failed payment attempt
  • Repeated failed payments may result in membership suspension and booking cancellations

Unlimited Membership — Additional Terms

  • Unlimited members may book one class per day. Additional classes beyond one per day incur a $10 charge per class

Booking & Cancellation Policy

Cancellations & Late Fees

  • Cancel more than 1 hour before class — no penalty, class credit returned
  • Cancel within 1 hour of class or no-show — $10 fee charged. (If using a class pack, class credit will be lost).
  • If you are unwell, contact us via hello@trybepilates.com.au or through the Momence app

No Refund Policy and Cooling-Off Period

  • No refunds are available after payment unless within the 7-day cooling-off period.
  • A full refund is available if no services were used within the first 7 days. After this, cancellations require 30 days’ notice.

Purchases and Expiry Periods

Class Packs:

  • 5-Class Pack: Valid for 60 days from first use.
  • 10-Class Pack: Valid for 90 days from first use.
  • 20 & 40-Class Packs: Valid for 6 months from first use.
  • No extensions are permitted under any circumstances
  • Class packs are non-refundable and non-transferable between individuals
  • 40 Class Pack is available on request only

Introductory Offers:

  • Available to new clients only — one offer per person
  • Cannot be paused or extended under any circumstances
  • Not valid for private classes, workshops or challenges
  • Non-refundable and non-transferable

Refund & Cooling-Off Policy

  • A full refund is available within 7 days of purchase if no classes have been attended
  • After the 7-day cooling-off period, no refunds will be issued
  • All purchases are non-transferable between individuals

Studio Policies

  • Grip Pilates socks are mandatory for all classes — hygiene and safety requirement
  • New clients must arrive at least 10 minutes before their first class
  • Regular clients must arrive at least 5 minutes before class
  • Latecomers will not be admitted — late arrival results in loss of class credit
  • Maximum 12 clients per group class
  • Mobile phones must be on silent and stored away during class
  • Please inform your instructor of any injuries or pregnancy before class begins
  • Clients must sanitise hands before and after class
  • Please clean your reformer and equipment after use
  • Children are not permitted in the studio
  • Minimum age for group classes is 16. Anyone under 16 must contact the studio prior to booking
  • Trybe Pilates is a group studio, not a clinical studio

Medical Conditions & Participation

  • Members must inform Trybe Pilates in writing of any pre-existing health conditions, injuries or allergies prior to
    participation
  • Members are responsible for ensuring they are medically fit to participate
  • Notify us of any changes to your health that may impact your ability to participate
  • Our instructors do not provide medical advice — consult a healthcare professional if required
  • Stop exercising immediately if you experience faintness, dizziness, pain or shortness of breath

Risk Warning & Liability

  • Participation in Pilates classes involves elements of risk, both obvious and inherent. By participating you freely and voluntarily
    accept all risks associated with participation, including the risk of personal injury or death, whether caused by the negligence
    of Trybe Pilates or otherwise.
  • To the full extent permitted by law, Trybe Pilates excludes all liability for any loss, cost or damage arising from
    participation in classes or use of equipment
  • Members assume all risks and waive any claims for injury or damages, provided activities are conducted safely and
    lawfully
  • Trybe Pilates is not liable for any lost or stolen personal belongings
  • Any safety precautions undertaken by Trybe Pilates are a service to members and not a guarantee of safety

Pricing & Terms Changes

  • Trybe Pilates may amend pricing and membership terms at any time by providing written notice
  • Changes will take effect on the date specified in the notice, or 4 weeks after notice is given if no date is specified
  • Notice will be provided via email and published on the Trybe Pilates website

Membership Termination

  • Trybe Pilates reserves the right to terminate any membership without notice for illegal, offensive or inappropriate
    behaviour on studio premises or directed at staff or other members
  • Trybe Pilates reserves the right to refuse entry to any person at its sole discretion
  • Persons found sharing class passes may have their pass terminated or suspended

Privacy & Media Consent

  • By signing up, you agree to the Trybe Pilates Privacy Policy available at trybepilates.com.au
  • By signing up, clients consent to Trybe Pilates using photographs, videos or digital images for promotional materials,
    social media and publications
  • You may withdraw media consent at any time by providing written notice to hello@trybepilates.com.au — previously
    published materials will not be affected

Governing Law

  • These terms are governed by the laws of Queensland, Australia
  • By purchasing a membership or class pack, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia Trybe Pilates Pty Ltd (ACN 679 957 530) | hello@trybepilates.com.au | trybepilates.com.au

These terms were last updated March 2026